Privacy Policy

1. Introduction

At Safa Property Care, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, process, and disclose your information when you use our website, online booking services, or communicate with us.

2. Information We Collect

We collect information that you provide directly to us when booking a clean or creating an account. This includes:

• Contact details (name, email address, phone number).
• Service address (where the cleaning takes place).
• Payment details (processed securely via Stripe; we do not store full credit card details on our servers).
• Booking details and specific instructions for cleaners.

3. How We Use Your Information

We use your personal data to:

• Process your booking requests and arrange services.
• Send transaction receipts, invoices, and scheduling updates.
• Verify the identity, training, and insurance details of our cleaning professionals.
• Resolve service disputes, guarantee claims, and customer support requests.
• Create and manage your online account, including when you sign in with Google.

4. Legal Basis for Processing

Where the law requires us to identify a legal basis, we process your personal information on the following grounds:

• Performance of a contract — to provide the cleaning services you book.
• Your consent — for marketing communications and account features, which you can withdraw at any time.
• Legitimate interests — to keep our services secure, improve our website, and prevent fraud.
• Legal obligations — where we must retain or disclose information to comply with Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

5. Google Sign-In

When you sign in with Google, we receive the profile information you have chosen to share with us — typically your name, email address, and profile picture. We use this information solely to create and identify your account and to keep your profile up to date if your Google details change. We never use your Google credentials to access anything else on your behalf, and we do not share your profile data with Google. You can disconnect your Google account from Google's security settings at any time.

6. Account Records & Consent

When you create an account, register a booking, or sign in, we record the date and time you accepted these Terms and this Privacy Policy. You may ask us at any time for a copy of the personal information we hold about you, and you may ask us to correct, update, or delete it.

7. Data Retention

We keep your personal information only for as long as we need it to provide our services, meet our legal and tax obligations, and resolve any disputes. When information is no longer needed, we delete it or de-identify it in a secure manner.

8. Your Rights

You have the right to access the personal information we hold about you, request correction of inaccurate details, and (in some circumstances) request deletion of your data. To exercise any of these rights, contact us using the details below. We will respond within a reasonable period and, in any event, within the timeframes required by Australian law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where required, ask you to accept the updated policy at your next sign-in.

10. Contact Us

If you have any questions or complaints regarding this Privacy Policy, please contact our data compliance officer at:

Safa Property Care Privacy Operations
Servicing Western Sydney & surrounds, NSW, Australia
Email: info@safapropertycare.com.au